Refund policy

Last updated: November 3, 2026

We want you to feel comfortable with your choice. This policy applies to purchases from leplue.com, operated by Aurora Atelier Incorporated, trading as LE PLUÉ. We sell and deliver only within the 50 United States and Washington, DC.

30-day returns

You may request a return within 30 days after your order is delivered. Your bag must be unused, unworn, clean and in its original condition, with its tags, accessories, dust bag and original packaging. You may carefully inspect the bag as you would in a store. Please include your order number or other proof of purchase.

How to start a return

Email director@leplue.com with your order number and the item you wish to return. We will provide return instructions and the correct return address. Please do not send a parcel to our registered office or to the address on the original shipping label without these instructions. Send the item within 14 days of receiving return authorization.

Return shipping and fees

For a change-of-mind return, you pay the return shipping cost. Use a tracked service and keep your proof of shipment. We do not charge a restocking fee. Our complimentary original standard delivery is not deducted from an eligible refund. Any optional expedited delivery charge, if offered and selected, is not refundable for a change-of-mind return.

Damaged, defective or incorrect items

If an item arrives damaged, defective or incorrect, contact us with your order number and a description of the issue. Photos are helpful where available. We pay reasonable return shipping for an approved defective, damaged or incorrect item and provide instructions before you ship it. The unused-item condition and customer-paid return shipping do not apply to a valid defect claim. Please also see our 12-month limited warranty. Nothing in this policy limits rights or remedies provided by applicable law.

Refunds

We will inspect your return and notify you of the outcome. For an eligible return, we will issue a refund of the item price paid and applicable refundable tax to the original payment method within 10 business days after receiving the returned item. Your bank or payment provider may need additional time to post the refund. If a return cannot be accepted, we will explain the reason and discuss the next step with you.

Exchanges and cancellations

To choose a different colour, return the original bag under this policy and place a new order when the replacement is available. Contact us as soon as possible if you want to cancel or change an order. We can accept a cancellation before fulfillment; once an order has been dispatched, follow the return process. An accepted cancellation is refunded to the original payment method.

Contact

Aurora Atelier Incorporated / LE PLUÉ
501 Silverside Road, Suite 105
Wilmington, DE 19809, United States
Email: director@leplue.com

This is our correspondence address, not a return warehouse. Request return instructions before sending an item.